The Practice has now gone EPS LIVE what does this mean for our patients?
Start using EPS
Ask someone at your GP surgery or at any pharmacy or dispensing appliance contractor that offers EPS to add your nomination for you. Nomination means you choose a place for your GP practice to electronically send your prescription to. You don't need a computer to use EPS. You can choose up to one of each of the following:
- a pharmacy
- a dispensing appliance contractor (if you use one)
- your dispensing GP practice (if you are eligible).
You can change your nomination or cancel it and get a paper prescription. If you don't want your prescription to be sent electronically just tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.
EPS is reliable, secure and confidential. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser.
Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
If you collect repeat prescriptions you will not have to visit your GP practice just to pick up your paper prescription. Instead, your GP will send the prescription electronically to the place you choose, saving you time.
The prescription is an electronic message so there is no paper prescription to lose.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
If the prescription needs to be cancelled the GP can electronically cancel and issue a new prescription without you having to return to the practice â€“ saving you extra trips.
You may not have to wait as long at the pharmacy as your repeat prescriptions can be made ready before you arrive.
If you are unhappy with the nomination process
Patients must be provided with sufficient information about EPS and give their consent before a nomination is recorded.
If you are unhappy with your experience of nomination, you can complain to the pharmacy, dispensing appliance contractor (DAC) or GP practice. You can also complain to NHS England or their local NHS Clinical Commissioning Group (CCG) if your complaint cannot be resolved.
A repeat prescription request over the telephone is a service for house-bound patients ONLY.
By post: please provide us with the tear-off portion of your previous prescription together with a stamped addressed envelope for your request to be posted out to you. Please note: We are unable to accept requests for repeat prescriptions over the telephone as this can lead to mistakes.
Order Repeat Prescriptions Online
If you are registered for the Patient Access site you can now order your repeat prescriptions online (link opens in a new window).
If you would like to access this service please ask at reception for details.