NHS Friends and Family Test (FFT)
Last Updated: Tuesday, 09 January 2024Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
| Responses | October | November | December |
| 1 Extremely likely | 40 | 34 | 25 |
| 2 Likely | 5 | 6 | 7 |
| 3 Neither likely or unlikely | 1 | 1 | 1 |
| 4 Unlikely | 0 | 0 | |
| 5 Extremely unlikely | 1 | 2 | 1 |
| 6 Don’t know | 0 | 1 | 0 |
| Summary Scores | |||
| Positive | 96% | 85% | 94% |
| Negative | 2% | 11% | 3% |
| Neutral | 2% | 4% | 3% |
Actions resulting from FFT feedback
Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.
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We have changed our telephone system to allow more incoming phone lines into the surgery with a call back facility when it is busy
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The surgery has undergone a full renovation with improved facilities
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We have reviewed our appointment booking process and implemented a system to ensure those patients in most need of a same day appointment are prioritised and allocated an appointment with the most appropriate clinician
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We have introduced a phlebotomy service so that blood tests can be conducted in the surgery